Terms of Service
Tenfold Coffee Company
Terms of Service
Effective Date: April 11, 2025
Welcome to Tenfold Coffee Company! These Terms of Service (“Terms”) govern your use of our services, including our cafe located at 101 Aurora St. & 1150 Lamar St., our website (www.tenfoldcoffee.com), our mobile app, online ordering platform, events (e.g., cuppings, classes), and wholesale services (collectively, the “Services”). By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our Services.
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1. Use of Services
Eligibility: You must be at least 13 years old to use our Services. If under 18, you must have parental consent.
Permitted Use: You may use our Services to order coffee, tea, food, merchandise, attend events, access our mobile app, or inquire about wholesale partnerships for personal or business purposes, in compliance with these Terms and applicable laws.
Prohibited Conduct: You agree not to:
- Use our Services for unlawful, fraudulent, or harmful activities.
- Disrupt or interfere with our website, app, or operations (e.g., hacking, spamming).
- Misrepresent your identity or provide false information during ordering or event registration.
- Resell our products or services without express permission (except for authorized wholesale partners).
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2. Orders and Payments
Online and In-Store Orders:
- All orders are subject to availability. We reserve the right to refuse or cancel orders due to stock issues, pricing errors, or suspected fraud.
- Prices are listed in U.S. dollars and exclude taxes or delivery fees unless stated. Prices may change without notice.
- You are responsible for providing accurate order details. We are not liable for delays or errors caused by incorrect information.
Payment:
- We accept payments via credit/debit cards, mobile payment apps, or other methods indicated at checkout or in-store.
- By providing payment information, you confirm you are authorized to use the payment method.
- For online orders, payment is processed securely by third-party providers (e.g., DoorDash or our payment processor). We do not store your payment details.
Refunds and Returns:
- In-store purchases are non-refundable unless the product is defective or incorrect. Contact us within 24 hours for issues.
- Online orders may be eligible for refunds per our Return Policy (available at checkout or upon request). Coffee beans and perishable items are generally non-returnable unless defective.
- Event tickets are non-refundable unless the event is canceled, in which case we’ll issue a refund or credit.
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3. Events
Registration: Some events (e.g., coffee tastings, educational workshops) require registration or ticket purchase. You must provide accurate details and comply with event rules.
Conduct: You agree to behave respectfully at our events. We may remove attendees for disruptive behavior without refund.
Media: By attending our events, you consent to being photographed or recorded for promotional purposes unless you notify us otherwise in advance.
Cancellations: If we cancel an event, we’ll notify you and offer a refund or credit. We’re not responsible for travel or incidental costs.
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4. Mobile App
Access: Our mobile app allows you to order, track purchases, or receive promotions. You must create an account and maintain accurate login details.
License: We grant you a non-exclusive, revocable license to use the app for personal use. You may not modify, distribute, or reverse-engineer the app.
Updates: We may update or discontinue the app at any time. You’re responsible for keeping the app updated to maintain functionality.
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5. Wholesale Services
Inquiries: Wholesale partnerships are subject to approval. You must provide accurate business information during inquiries.
Agreements: Approved partners will enter a separate wholesale agreement outlining pricing, delivery, and terms.
Use of Products: Wholesale customers agree to store and handle our coffee products per our quality guidelines to maintain brand standards.
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6. Intellectual Property
Ownership: All content on our website, app, and in our cafe (e.g., logos, coffee blend names, photos, menus) is owned by Tenfold Coffee Company or our licensors and protected by copyright, trademark, and other laws.
Use: You may not copy, reproduce, or distribute our content without permission, except for personal, non-commercial use (e.g., sharing a menu photo with friends).
Feedback: If you provide feedback or suggestions, we may use them without obligation or compensation.
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7. Third-Party Services
Our Services may involve third parties, such as DoorDash for deliveries or payment processors. These providers have their own terms, which you agree to follow when using their services through us.
We’re not responsible for third-party performance, outages, or errors (e.g., delivery delays), though we’ll work to resolve issues where possible.
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8. Disclaimers
As-Is Services: Our Services are provided “as is” without warranties, express or implied, including merchantability or fitness for a particular purpose.
Product Descriptions: We strive for accuracy in menus and product details but do not guarantee exact matches (e.g., flavor profiles may vary due to bean sourcing).
Allergies: We handle allergens like dairy, nuts, and gluten in our cafe. Notify us of allergies when ordering, but we cannot guarantee allergen-free products.
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9. Limitation of Liability
To the fullest extent permitted by law:
- Tenfold Coffee Company, its owners, employees, or affiliates are not liable for indirect, incidental, or consequential damages (e.g., lost profits, emotional distress) arising from your use of our Services.
- Our total liability for any claim is limited to the amount you paid us for the specific Service (e.g., cost of an order or event ticket).
- We’re not responsible for delays, losses, or damages due to events beyond our control (e.g., weather, supply chain issues).
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10. Termination
We may suspend or terminate your access to our Services (e.g., website, app, or events) if you violate these Terms, engage in harmful conduct, or for any reason at our discretion.
You may stop using our Services at any time by discontinuing access or contacting us to delete your account.
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11. Governing Law and Disputes
Law: These Terms are governed by the laws of Texas, USA, without regard to conflict-of-law principles.
Disputes: Any disputes arising from these Terms or our Services will be resolved in state or federal courts in Harris County, TX. You agree to this jurisdiction and waive objections to venue.
Informal Resolution: Before pursuing legal action, please contact us to resolve issues informally.
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12. Changes to Terms
We may update these Terms to reflect changes in our Services or legal requirements. We’ll notify you of significant changes by posting the revised Terms on our website or via email. Your continued use after changes constitutes acceptance.
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13. Contact Us
For questions, concerns, or disputes about these Terms, please contact:
Email: hello@tenfoldcoffee.com
Mail: Tenfold Coffee Company, 101 Aurora St. Houston TX 77008
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Thank you for being part of the Tenfold Coffee Company community. We’re honored to share our coffee with you!